Quick Staff UK is recruiting for an experienced Customer Service Administrator to join a successful and established international manufacturing company based in Blackwood.
This is an excellent opportunity for someone with strong customer service, administration and order-processing skills to join a busy commercial team within a global manufacturing environment. You’ll be responsible for looking after customer orders from initial entry through to delivery, working closely with customers and internal departments including Sales, Planning, Logistics, Production and Quality.
We’re looking for someone who is highly organised, confident communicating with customers and comfortable managing multiple orders and priorities in a fast-paced environment.
Key Responsibilities
- Receive, process and manage customer orders accurately and efficiently
- Manage orders from initial entry through to scheduling, dispatch and delivery
- Provide customers with order acknowledgements and delivery updates
- Liaise closely with Planning, Production, Logistics and other internal departments
- Monitor orders to ensure agreed delivery dates and on-time, in-full (OTIF) targets are achieved
- Proactively identify and resolve order delays, discrepancies and other issues
- Build and maintain strong relationships with key customer accounts
- Respond to customer enquiries by telephone and email
- Manage order amendments and communicate any additional costs internally
- Record and escalate customer complaints to the appropriate departments
- Maintain accurate and up-to-date customer and order information
- Prepare weekly and monthly customer reports
- Monitor customer order history, trends and specific account requirements
- Support the Sales and Customer Fulfilment teams with day-to-day account activities
- Identify opportunities to improve customer service and internal processes
Key Requirements
- Previous customer service or customer administration experience
- B2B customer service experience would be highly advantageous
- Strong administration and order-processing skills
- Excellent written and verbal communication skills
- Confident dealing with customers by telephone and email
- Strong organisational skills with the ability to manage multiple priorities
- Excellent attention to detail and accuracy
- Good Microsoft Office skills, particularly Excel and Outlook
- Experience using CRM, order management or ERP systems
- SAP experience would be highly advantageous
- Previous experience within a manufacturing environment would be beneficial
- Proactive approach to identifying and resolving problems
- Able to work independently while also contributing to a wider team
Hours & Salary
- Monday to Friday
- 8:30am – 5:00pm
- £27,500 per annum
- Permanent, full-time position
- Based at the company’s Blackwood site
If you’re an experienced Customer Service Administrator looking to join an established international manufacturer where you’ll have responsibility for your own customer accounts and orders, we’d love to hear from you.
Why Apply Through Quick Staff UK?
At Quick Staff UK, we believe recruitment should be personal, honest and straightforward. We work with some of the UK’s leading employers, matching great people with long-term career opportunities across the Manufacturing, Engineering, Warehouse and Commercial sectors. Quick Staff UK is acting as an employment agency in relation to this permanent vacancy. Quick Staff UK is an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
